Privacy policy
Last updated: 21 October 2026
This policy explains how personal data are processed on prothermlight.com (and on the linked domain prothermlight.it), the Protherm Light Ultrafast calculator, in accordance with Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018. It applies to this website only.
Data controller
The data controller is Edilteco S.p.A., Via dell’Industria 710, 41038 San Felice sul Panaro (MO), Italy — tax code and VAT no. IT01039230360.
For any question about your data or to exercise your rights: privacy@edilteco.it · +39 0535 82161 · or by post to the address above.
What data we process and why
When you calculate thicknesses
The thickness calculation, the reading of the files and photos you upload and the creation of the PDF take place in your browser: the documents and images you upload are not sent to our servers. Until you download the report, no data you enter leave your device.
When you download the report (“Download sizing”)
Data: site or reference, requester (name or company) and email address (required); region or province (optional); the elements sized (type, profile or geometry, required fire resistance, the name you gave the element); the language of the page; the report number, date and time; the outcome of the email sending.
Purpose: to issue the preliminary sizing report with a sequential number, to send you a PDF copy at the address given, to be able to retrieve it if you contact us quoting its number, and to provide technical support on the sizing and application of Protherm Light.
Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR) and Edilteco’s legitimate interest in documenting the reports issued and following up technical requests about its products (Art. 6(1)(f)).
Is it mandatory? Without the required data we cannot issue or send the report. The thickness calculation remains visible on the page in any case.
No promotional activity. The email address is used only to send you the report you requested: it is not used for newsletters or promotional communications. If we wanted to send you any, we would ask for your separate consent.
To protect the service from abuse
To prevent the website from being used to send emails to other people’s addresses or from being overloaded, the server counts the requests coming from the same connection using a pseudonymised fingerprint of the IP address: it is calculated with a secret key and changes every day, the address itself is not recorded and the counters are deleted automatically within 24 hours. A technical log records service events (date, event type, report number, language) without contact data.
Legal basis: Edilteco’s legitimate interest in ensuring the security of the website and of its email (Art. 6(1)(f) GDPR).
Visit statistics
To understand how the calculator is used and to improve it, we use Pirsch Analytics. It does not use cookies, stores nothing on your device and does not keep IP addresses: visits are counted with an anonymous identifier that changes every day and cannot be traced back to you.
Data: page visited, referring website, country (derived from the IP address, which is then deleted), page language, device type, browser and operating system, and actions on the calculator such as uploading a file (only the type, e.g. “pdf”), the number and type of elements, the issue of the report and the outcome of the sending. Never the site, names, email addresses or the content of files.
Legal basis: Edilteco’s legitimate interest in measuring and improving the website (Art. 6(1)(f) GDPR). The data are aggregated and do not identify you.
Technical data
To display the pages and protect the service, the hosting provider automatically records technical data such as the IP address, the date and time of the request, the page requested and the browser. They are used only for the security and proper functioning of the website and are kept for the limited time needed for these purposes.
Legal basis: Edilteco’s legitimate interest in the security and operation of the website (Art. 6(1)(f) GDPR).
Cookies
This website does not use cookies and does not store any information on your device. This is why no consent banner is shown.
The only check carried out on your device comes from the statistics script, which looks for its own exclusion setting, used by the site administrators so that their own visits are not counted. The administrators’ restricted area uses a technical session cookie, only for those who access it.
Fonts, images, documents and file-reading programs are served from our server: no content is loaded from social networks, maps or advertising services.
Recipients of the data
- Authorised staff of Edilteco S.p.A.: technical department, sales department, export department and site administrators.
- The providers that process data on our behalf, bound by a data processing agreement:
- Hostinger International Ltd. (Cyprus) — hosting of the website and of the report archive, sending of the emails with the report;
- Emvi Software GmbH (Germany, Pirsch Analytics) — visit statistics;
- Microsoft Ireland Operations Ltd — Edilteco’s email, when you write to us or reply to the email with the report.
- Public authorities, where required by law.
Your data are not sold or passed on to third parties for their own promotional purposes.
Transfers outside the European Union
The providers listed are established in the European Union. Some of them, or their sub-processors, may process data outside the European Economic Area, for example for technical support or for the network that serves the pages from a location close to you. In that case the transfer takes place only with the safeguards provided for by the GDPR: an adequacy decision of the European Commission (such as the EU–US Data Privacy Framework, for certified companies) or the standard contractual clauses approved by the Commission. You can obtain information on these safeguards by writing to privacy@edilteco.it.
Retention period
| Data | Retention |
|---|---|
| Reports issued (requester data, elements, language, sending outcome) | 24 months from issue, then deleted automatically. If a business relationship arises, the terms of that relationship apply, up to 10 years where required by civil and tax law. The report number is never reassigned. |
| Copy of the PDF | Not archived: the server uses it only for sending and deletes it immediately. If sending fails, it is kept for checking and deleted automatically after 30 days. |
| Anti-abuse fingerprints | Deleted within 24 hours. |
| Technical service log (no contact data) | 12 months. |
| Visit statistics | Aggregated and anonymous. |
Your rights
You can ask us at any time to:
- access your data and receive a copy;
- rectify inaccurate or incomplete data;
- erase your data;
- restrict the processing;
- receive your data in a structured, commonly used format (portability).
Right to object. Where we process your data on the basis of legitimate interest, you can object at any time, on grounds relating to your particular situation. We will stop the processing unless there are compelling legitimate grounds or the data are needed to establish, exercise or defend legal claims.
Write to privacy@edilteco.it, quoting the report number if possible. We reply within one month; for complex requests this period can be extended by up to two further months, and we will tell you why. Exercising your rights is free of charge.
You also have the right to lodge a complaint with the Italian supervisory authority, the Garante per la protezione dei dati personali, Piazza Venezia 11, 00187 Rome — www.garanteprivacy.it — or with the supervisory authority of the country where you live or work.
Automated decisions
The calculator applies predefined tables to propose a thickness of Protherm Light: it is a technical preliminary sizing tool and does not take decisions producing legal effects concerning you. No profiling is carried out.
Changes
This policy may be updated if the website or the law changes. The date of the last update is shown at the top of the page. In the event of discrepancies between language versions, the Italian version prevails.